Asia PR News

EDINBURGH, May 31 /PRNewswire-AsiaNet/ –

Fujitsu Consulting integrates the core expertise of Fujitsu companies and
government in the areas of Enterprise Value Management, Enterprise Mobility,
Legacy Migration and Managed Services. The scope of these offerings extends
from strategic management consulting to the tiniest detail of infrastructure
operations.

Fujitsu Consulting has used assyst from Axios Systems since 1999. assyst is
an award-winning Help Desk and IT Service Management solution, designed from
inception around industry Best Practice, specifically IT Infrastructure Library
(ITIL) principles.

"We were particularly keen on the ITIL ethos. The only solution which
encapsulated this at the time was assyst so ultimately we had a short list of
one," said Paul Clive, IT Configuration Manager.

Clive continued, "Very importantly, we needed better control of our assets.
We needed to know where things were and what their history was. We needed to be
able to quickly reinstate hardware and software in complex environments, and a
solution like assyst to help us do that."

In addition to being virtually a single repository for all Fujitsu
Consulting’s IT infrastructure data, assyst is used by two Service Desks for
handling Incident Management. One desk deals with internal issues while the
other, operating around the clock 365 days a year, handles external customers
and out-of-hours calls from staff.

Clive said the main benefits of assyst were improved responsiveness of the
Service Desks, good value Change Management and tight Asset and Configuration
Management.

"The desks can respond to individual incidents and service requests far
more effectively. With assyst you know what PC is involved … the
Configuration Management Database is always central. If you don’t have these
configuration details you can’t handle things in a timely fashion. It makes us
much more nimble."

Fujitsu Consulting was delighted with assyst but wanted the flexibility to
extend what users could do via a Web interface.

A common web interface also solved a communications problem because
different groups that had been consolidated into Fujitsu Consulting were using
different networks. "We wanted something to raise service requests regardless
of where the users were." Clive summed up.

For the full story visit http://www.axiossystems.com

SOURCE: Axios Systems Limited

CONTACT: Mari Laidlaw of Axios Public Relations,
+44-131-220-4748, or
mari.laidlaw@axiossystems.com

Web site: http://www.axiossystems.com