Asia PR News

MUMBAI, Aug. 31 /Xinhua-PRNewswire-AsiaNet/ –

Tata Consultancy Services (TCS), a leading global IT services company,
announced today that it has been chosen to implement a major business
performance consulting project for Bank Negara Indonesia (BNI), Indonesia’s
oldest state-owned bank.

TCS will be implementing the Malcolm Baldrige Criteria for Performance
Excellence (MBCfPE) framework for BNI. MBCfPE provides a systems perspective
for understanding performance management. TCS’ scope will cover organizational
performance excellence planning, deployment, assessment and awareness, and the
project will be completed over a period of 20 months.

BNI is Indonesia’s third largest bank by assets, loans and deposits. BNI
has more than 7.5 million customers, nationwide and the nation’s most extensive
distribution platform with more than 930 outlets, 2,300 BNI ATMs, 5,000 link
ATMs and 5,000 joint ATM networks.

BNI President Director Sigit Pramono said, "The MBCfPE framework will drive
continuous improvements in BNI’s business and management processes, spanning
end-to-end processes of leadership, strategy, customer, knowledge management,
human resources, design and production as well as performance results of
financial and non-financial nature. We are pleased to partner with TCS for
deploying MBCfPE. This will help us accelerate realization of BNI’s vision
which is to be a bank that all Indonesians can be proud of, leading in services
and performance."

"BNI is one of the first companies in the region to identify and embrace
the need to implement such a structured programme and we are sure that this
will bring tremendous benefits to BNI," said Girija Pande, regional director
and head, TCS Asia Pacific. "This win will further strengthen our leadership
and delivery capabilities in Indonesia."

TCS was also involved with MBCfPE assessments of PT Telkom, Indonesia’s
leading telecom services provider.

About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services Limited (TCS) is the world leading information
technology consulting, services, business process outsourcing and engineering
services organization that envisioned and pioneered the adoption of the
flexible global business practices that today enable companies to operate more
efficiently and produce more value. TCS achieved this by creating and
perfecting a unique method of global deployment and delivery of high quality,
high value services and products in IT consulting and business process
outsourcing. Known as the "Global Delivery Model", this strategic services
delivery concept has reshaped the IT services industry.

More than 75% of TCS customers reward the company’s reliability, passion,
creativity, and unique ability to handle the broadest range of their IT needs
by continually extending and deepening their partnerships with TCS. With over
40,000 of the world’s best trained IT consultants located in 33 countries, TCS
is uniquely positioned to deliver its flexible world class services seamlessly
to any location. TCS reported consolidated revenues of $2.24 billion (U.S.) in
the fiscal year 2004-2005. The company is listed on the National Stock
Exchange and Bombay Stock Exchange in India. For more information: www.tcs.com
.

About PT Bank Negara Indonesia (Persero) Tbk (BNI)
Bank Negara Indonesia (Persero) was initially set up in 1946 as the
country’s central bank for implementation of the Indonesian Government’s
monetary and economic policies and is the oldest commercial bank in the history
of the Republic of Indonesia. It has since 1949 acted as a commercial bank,
with its operations directed towards elevating the people’s welfare and
building the national economy.

With more than 900 domestic branch offices within Indonesia and 5 overseas
branch offices, it is one of the largest banks in Indonesia and is a household
name synonymous with its motto of: "To be a bank that all Indonesians can be
proud of leading in services and performance".

To accomplish its vision and to provide well-conceived, well-executed and
price-competitive banking services in selected corporate, commercial and
consumer markets, BNI undertook numerous initiatives for transformation into an
icon of Indonesian Banking. BNI has embarked upon an ambitious Performance
Excellence initiative as the next step towards its vision of excellence.

Malcolm Baldrige Criteria for Performance Excellence (MBCfPE)
MBCfPE is a systematic and holistic framework of enabling continuous
improvements of Management, Business, Strategic, Market related and Operational
processes. It enables improvement in financial performance and in
non-financial measures like Customer Satisfaction, Service Excellence, Employee
Satisfaction, Corporate Social Responsibility and Corporate Governance. The
framework is a distillation of best practices followed by world class
companies. Besides USA, where the MBCfPE model originated in 1987, many other
countries in Asia-Pacific viz. Singapore, Australia, New Zealand, Hong Kong,
Malaysia and Thailand have adopted and adapted the same for driving sustained
competitiveness of their Industrial, Commercial and Government organizations.

Contact:

Adrian Lee
Fleishman-Hillard for TCS
Tel: +65-6424-6367
Email: leea@fleishman.com

SOURCE: Tata Consultancy Services