Asia PR News

EDINBURGH, Nov. 28 /PRNewswire-AsiaNet/ –

Virgin Money (http://www.virginmoney.com), the financial services arm of
the Virgin Group, has selected Axios Systems’ award-winning assyst software as
its new integrated IT Service Management (ITSM) solution.

"A single integrated product was required to consolidate multiple processes
and systems arising from a maturing company and a merger between Virgin Direct
and virginmoney.com in 2002," Virgin Money Project Manager Denise Cunniam
explained. The companies used various ITSM tools including Heat for Incident
Management.

"Our internal customers also needed a single point of contact which we are
providing with a central IT Service Desk," she added. Virgin Money considered
10 different products before narrowing these down to a shortlist of three.

Cunniam said assyst’s adherence to the IT Infrastructure Library (ITIL),
internationally accepted guidelines for Best Practice in ITSM, was "a very big
driver and differentiator in choosing assyst."

"But what really clinched the business for Axios was the professionalism of
its consultants," she went on. "They’re all ITIL-qualified and understood what
we needed to achieve. They were not just interested in selling us a tool. It
was also encouraging to know we could be actively involved in developing the
product roadmap in future."

Ailsa Symeonides, Sales and Marketing Director of Axios Systems
(http://www.axiossystems.com) which has several hundred blue chip customers
around the world, added: "It is marvellous to be able to add a member of the
Virgin Group to our rapidly growing client base and particularly gratifying to
have our staff’s professionalism praised so highly. We attach great importance
to understanding our customers’ needs and providing post-sales support and
experience of ITIL which are second to none."

Virgin Money is installing assyst across its operation at its central
Service Desk in Norwich, initially implementing Incident Management to be
followed by Asset and Configuration Management. This first phase of the
implementation will also include an integration with its internal project
management process.

About Axios Systems
Axios Systems is a leading provider of Best Practice-based consolidated IT
Service Management software solutions.

Our customer-centric approach combined with our leading integrated
technology framework ensures our customers worldwide can align their service
and support organisations with the overall goals of the business.

Benefiting from two decades of product development and investment around
Best Practice principles, our core solution, assyst, intuitively steers users
through the IT Infrastructure Library (ITIL) processes.

Implementing assyst in an organisation optimises IT Infrastructure
efficiency, reduces total cost of IT ownership and ensures a rapid Return on
Investment.

Our commitment to Best Practice is further demonstrated through being first
to achieve BS 15000 certification — the world’s first formal standard for IT
Service Management.

Axios Systems is headquartered in the UK, with offices across the Americas,
Europe and Asia Pacific.

SOURCE: Axios Systems Limited

CONTACT: Donna Kudarenko of Axios Systems,
+44-131-220-4748,
donna.kudarenko@axiossystems.com

Web Site: http://www.axiossystems.com
http://www.virginmoney.com