Asia PR News

HORSHAM, Pa., and SHANGHAI, Dec. 22 /PRNewswire-AsiaNet/ –

IT Systems Integrator Brings Most Advanced Service Lifecycle
Management Solution to Fast Growing Market

Astea International Inc. (Nasdaq: ATEA), a global provider of service
lifecycle management (SLM) solutions, and DigitalTrans Co., Ltd., China’s
advanced IT systems integrator, are joining forces to bring Astea’s
best-of-breed service lifecycle management solutions to mainland China.

DigitalTrans will act as a value added reseller of Astea Alliance
solutions, giving their current and future customers access to intelligent
dispatch, logistics, field service, contract management, professional services,
and marketing and sales force automation capabilities as well as business
intelligence and mobile workforce solutions. DigitalTrans will market, sell and
deploy the Astea Alliance suite to their existing customer base as well as
aggressively pursue new customers.

"China is one of the fastest growing Asia-Pacific service management
markets," said Bryan Sun, CEO of DigitalTrans. "There’s an immense need for
service lifecycle management solutions, and together, we’re offering
China-based and global companies an effective way to drive service revenue
through increased customer satisfaction."

The partnership combines DigitalTrans System Integration, which supports IT
infrastructure with full network and desktop service solutions, and Astea
Alliance, which ensures that the right person is at the right place, with
customer- and product-specific information and the inventory needed to resolve
any issues. DigitalTrans’ customers can leverage this comprehensive solution to
increase first-call resolution, decrease call times and call center operating
costs, streamline spare parts, and ensure that service level agreements are met
ultimately streamlining processes and increasing efficiencies.

"Demand for effective field service management solutions continues to climb
as companies across the globe uncover the immense revenue opportunities
associated with better service," said Paul Buzby, managing director of Astea.
"In addition to bringing Astea’s SLM offering to China, this partnership
provides support for Japan-based and other companies with operations in China."

DigitalTrans System Integration services provides full network and desktop
service solutions to support IT infrastructure, as well as a comprehensive
range of related value-added services to address key service requirements at
different stages of the IT implementation cycle. More on these applications can
be found at http://www.digitaltrans.com.cn/en_home.htm

The Astea Alliance Service Management Suite is the industry’s only
end-to-end solution helping companies worldwide maximize the value of their
service operations by integrating and optimizing critical business processes.
Astea Alliance is a highly scalable, customer-centric solution that seamlessly
shares customer information across an organization to provide a 360-degree view
of the customer. The company can be reached at 215-682-2500.

About DigitalTrans
DigitalTrans was founded in 2002 with headquarters in Shanghai and branches
in 3 other major Chinese cities: Beijing, Guangzhou and Shenzhen. DigitalTrans,
with 30 highly dedicated professionals, has established itself as a
comprehensive ICT service provider offering support in Infrastructure
Integration, Managed Services and Business Application Solutions.

About Astea International
Astea International (Nasdaq: ATEA) is a global provider of service
management software that addresses the unique needs of companies who manage
capital equipment, mission critical assets and human capital. The Astea
Alliance suite supports the complete service lifecycle, from lead generation
and project quotation to service and billing through asset retirement. It
integrates and optimizes critical business processes for Contact Center, Field
Service, Depot Repair, Logistics, Professional Services, and Sales & Marketing.
Astea extends its application suite with portal, business intelligence, dynamic
scheduling and mobile solutions. Since its inception in 1979, Astea has
licensed applications to companies in a wide range of sectors including
information technology, telecommunications, instruments and controls, business
systems, and medical devices.

http://www.astea.com. Service Smart. Enterprise Proven.

Astea and Astea Alliance are trademarks of Astea International Inc. All
other company and product names contained herein are trademarks of the
respective holders.

SOURCE: Astea International Inc.

CONTACT: Company Contact:

Debbie Geiger,
Vice President of Marketing of Astea International,
+1-215-682-2500,
dgeiger@astea.com;

Media Contact:

Corinne Sheehan of Corporate Ink,
+1-617-969-9192,
csheehan@corporateink.com,
for Astea International

Web site: http://www.digitaltrans.com.cn/en_home.htm
Web site: http://www.astea.com

(ATEA)