Asia PR News

SINGAPORE and SAN MATEO, Calif., Sept. 27 /PRNewswire-AsiaNet/ –

NetSuite Allows International Service Innovator’s Partners to Manage Entire
Business Cycle and Do Self-Service in One System

NetSuite, Inc., the leader in on-demand business software suites, today
announced that UP Your Service!(R) College, founded by internationally
acclaimed service and partnership innovator, Ron Kaufman, has implemented
NetSuite to help build a global ecosystem with access to all its company,
customer and partner business information in real-time. The key to Kaufman’s
decision was the Web-based, Software-as-a-Service (SaaS) nature of NetSuite,
particularly the NetSuite Partner Relationship Management functionality.
Because of this functionality it was exponentially faster to set up the growing
college’s worldwide locations than the alternative stand-alone, server-based
software. For more information, please visit www.netsuite.com/ronkaufman

(Logo: http://www.newscom.com/cgi-bin/prnh/20021024/SFTH024LOGO )

As an internationally renowned innovator, Kaufman founded the UP Your
Service! College (www.UpYourService.com) to integrate customer service
training and culture-building programs to help organizations improve their
customer service. In developing a community of global licenses in different
geographies, including partners in China, India, Thailand and many other
countries throughout Asia and Europe, Kaufman knew the fast-growing programme
needed an integrated business and Partner Relationship Management system to
provide its partners with real-time access to the courses and the customer
information. More importantly, they needed a fast transaction system. With
NetSuite, Ron Kaufman’s partners throughout the world now have access to a
24/7 self-service - from remote log-in to a centralized system, to email
marketing, to allowing their customers to transact business online with UP
Your Service - which cannot be done by using any other software package or
different software systems.

Increased customer adoption is a global phenomenon for NetSuite. In the
US, ViewSonic, a worldwide leader in visual display products, has implemented
NetSuite for complete partner relationship management, creating a
comprehensive partner portal that allows their thousands of partners 24/7
self-service access leveraging NetSuite’s 3rd generation Partner Relationship
Management (PRM) and Self-Service portal capabilities. In the UK, industry-
leading companies such as Opal Telecom, a wholly owned subsidiary of The
Carphone Warehouse Group plc (CPW.L, a UK FTSE 250 company) and key UK
resellers embrace NetSuite for partner relationship management, enabling them
to do much more than other PRM applications available on the market.

Launched in February 2003, NetSuite’s PRM capabilities are in their 3rd
generation of product development (in a separate release today, NetSuite
announced PRM+). NetSuite PRM+ includes a new Incentive Management tool for
partners which can handle sophisticated multi-level channel sales compensation
plans and provide invaluable motivation to partner reps by allowing revenue
share visibility. These latest advancements add more power to the only
complete on-demand Partner Relationship Management solution that allows an
organisation to manage its end-to-end relationships with partners from lead
registration to completing the sale and delivering a joint service or product
to the end customer.

The cornerstone of NetSuite solutions is the collaborative web of
processes for end-to-end business management that it enables. NetSuite’s PRM
capabilities seamlessly extend those processes to provide a platform for
collaboration among the extended enterprise of partner channels. Companies
such as Opal Telecom, Nolan Computers and BlueBridge One benefit by leveraging
NetSuite’s PRM capabilities. Because the opportunities are managed directly
in the same system as their other sales, marketing, service and finance
operations, they get visibility into partner pipelines and forecasts.
Redundant day-to-day partner support is eliminated since partners can now
access much of what they need to know simply by logging into the self-service
portal. Customers can determine the effectiveness of joint marketing
campaigns, and set up and run incentive compensation plans with as much
complexity and levels as required to align the partner channel with strategic
goals for business growth. This provides partners with visibility into their
revenue share in real-time as new orders are entered, ensuring a high adoption
rate of the partner self-service portal.

And best of all, the company providing this partner access doesn’t have to
do anything special to enable this self-service portal. There’s no complex
data to be imported or exported, no tricky XML or Web services to be written.
All that’s required is using a simple point and click graphical user interface
to define what data and application functionality a specific partner has
rights to view and edit, and the partners are online leveraging all the
advanced sales and order management functions integrated in NetSuite along
with joint marketing program management and delivery of customer support and
service. Ultimately, it is the companies that "get" this level of
collaboration with their partners that will realize competitive advantage in
today’s market and in the future.

"I didn’t want to start building something that would have us still
cobbling together the bits and pieces three years from now; I wanted to roll
out a system that was already built and proven to be successful in a partner
relationship management environment," said Ron Kaufman. "We’re in the business
of developing courseware and curriculum — not software applications. While
our business was unique, we were able to quickly customize NetSuite’s PRM
capabilities to our needs."

"We’re excited to be aligned with someone as well-known and respected
internationally as Ron Kaufman," said Dean Stockwell, NetSuite Director, Asia
Region. "As his college teaches their clients the most important ways to ‘UP’
their customer service, NetSuite’s real-time access to all their financial,
customer and partner information is a wonderful way to help them practice what
they preach."

About Ron Kaufman
Ron Kaufman is an internationally acclaimed educator and motivator for
service culture and quality customer service. He is author of the bestselling
series ‘UP Your Service!’ and founder of UP Your Service! College. In 1990,
Singapore Airlines invited Ron to help create and launch the prestigious
Service Quality Centre. The powerful training activities he developed have
inspired participants from hundreds of organizations. More than a million
people have been motivated by Ron’s high-energy speeches and interactive
workshops. His repeat clients include government organizations, industry
associations and numerous companies in the discerning Fortune 500. Ron has
worked with clients in countries around the world. His unique background
includes high-impact special events at the Rose Bowl, the Great Wall of China,
St. Basil’s Cathedral in Moscow and on the Capitol Mall in Washington DC. His
unique approaches to leadership and learning have been featured in LIFE
Magazine, the New York Times and frequently on TV. A graduate of Brown
University, USA, Ron is a member of the International Federation of
Professional Speakers. For more information, visit www.RonKaufman.com.

About NetSuite
NetSuite, Inc. is the leader in on-demand business software suites and the
fastest-growing software company in North America (source: Deloitte Fast 500
study). NetSuite enables companies to manage all key business operations in a
single system, which includes accounting/Enterprise Resource Planning (ERP),
Customer Relationship Management (CRM), and Ecommerce. NetSuite is delivered
as an on-demand service, so there is no hardware to procure, no large, up-
front license fee, and no complex set-ups. Finally, NetSuite’s patent-pending
"real-time dashboard" technology provides an easy-to-use view into role-
specific business information that is always up-to-date. For more information
about NetSuite, visit: www.netsuite.com.

SOURCE: NetSuite, Inc.

CONTACT: Mei Li of NetSuite, Inc.
+1-650-627-1063
or meili@netsuite.com

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Web site: http://www.netsuite.com