Asia PR News

TORONTO, Sept. 29 /CNW-AsiaNet/ –

Davis + Henderson turns to CA technology for complete monitoring
and managing of IT systems and services

CA Canada today announced that Davis + Henderson, a market leader serving
Canada’s financial institutions since 1875, has chosen a comprehensive suite of
CA solutions to integrate the company’s asset management, network systems
management, software delivery and service desk, to achieve the highest standard
of operational excellence.

As the financial services landscape changes to embrace digital and online
technologies, Davis + Henderson, has had to keep pace, expanding its service
offerings from cheque supply programs to include a wide range of deposit and
payment products, account services and lending services.

To maintain exceptional customer service and its competitive leadership,
while transforming its business, Davis + Henderson looked to unify and simplify
its entire IT management architecture. At the same time, as a supplier to most
of Canada’s major banks and financial organizations, Davis + Henderson needed
to maintain the same strict compliance to financial regulatory standards as its
customers.

The firm turned to CA because of the software’s ability to tie together its
disparate management tools, effectively manage risk, comply with the strictest
of regulatory requirements, and to flexibly support its Davis + Henderson
ever-evolving business strategy and needs.

"In the past, we had multiple tools deployed piecemeal, which just didn’t
talk to each other," said Mark Bryant, Director of Technology Operations for
Davis + Henderson. "CA’s Unicenter Solutions provide an integrated method for
us to manage our service desk, and the entirety of our IT assets and our
systems."

The company has completed the first phase of its project, which will
improve its service desk capabilities through use of Unicenter ServicePlus
Service Desk, Dashboard and Knowledge Tools. Deploying the CA service desk
solution allowed Davis + Henderson to bring in-house its IT service desk, and
reduce costs.

Bryant said the ability for CA products, including Unicenter Asset
Intelligence, Asset Management, Network and Systems Management, as well as Web
and Database Performance Management products, to integrate was a key
differentiator and of tremendous benefit to Davis + Henderson.

"The CA software suite acts as the electric eyes that lets my group set IT
performance thresholds for the networks and systems, so they can automate
control of the environment and proactively manage all IT elements," said
Bryant. "It allows us to focus on using IT to better empower the business and
serve our customers more efficiently. Issues can now be automated in the
system, which frees our staff from dealing with issues that the software can
easily repair."

By using a full suite from CA, when a request is sent to Davis +
Henderson’s service desk, a ticket is automatically generated and IT support
staff are provided with all the necessary information about the performance of
the network and systems related to the request. Through the software delivery
suite, required upgrades are pushed to the server or workstation, and once
fulfilled, the change is recorded and tracked through CA Unicenter Asset
Management.

"Davis + Henderson is a testament to the benefit of CA’s comprehensive IT
management platform," says Joanne Moretti, general manager of CA. "By using an
integrated suite of solutions, Davis + Henderson has been able to automate IT
management processes, reduce risk, improve service and better align its IT with
its business. This will enable Davis + Henderson to spend more time
transforming its business to better serve its customers."

About Davis + Henderson

Davis + Henderson and its predecessors have been serving the Canadian
financial services industry since 1875. Through integrated service offerings,
Davis + Henderson is a market leader in providing programs to customers who
offer chequing account and lending services within Canada. Davis + Henderson
Income Fund is listed on the Toronto Stock Exchange, symbol DHF.UN. Further
information can be found in the disclosure documents filed by Davis + Henderson
Income Fund with the securities regulatory authorities, available at
www.sedar.com

About CA

CA (NYSE:CA), one of the world’s largest information technology (IT)
management software companies, unifies and simplifies the management of
enterprise-wide IT. Founded in 1976, CA is headquartered in Islandia, N.Y., and
serves customers in more than 140 countries. For more information, please visit
http://ca.com

Copyright (c) 2006 CA. All Rights Reserved. One CA Plaza, Islandia, N.Y.
11749. All trademarks, trade names, service marks, and logos referenced herein
belong to their respective companies.

SOURCE: CA Canada

CONTACT: Lawrence Cummer,
Environics Communications,
(416) 969-2747,
lcummer@environicspr.com

(DHF.UN. CA)